bt baazi Privacy Policy
This policy gives a full account of how your personal information is collected, processed, and stored on the bt baazi platform. By using the site, you agree to the terms of this policy.
Your Privacy Is Our Responsibility
bt baazi places the highest importance on the privacy of its users. This Privacy Policy ("Policy") explains in detail the nature, purpose, and protection methods for personal information collected through the bt baazi platform. When you register at bt baazi, make a deposit, play games, or use our services, certain information is naturally collected. This policy clearly defines the scope and use of that information.
This policy becomes clearer when read alongside our Terms and Conditions. Both documents form the legal basis of the relationship between bt baazi and its users. Continuing to use the site will be taken as confirmation that you have read and agreed to all terms of this policy.
Rules for Data Collection and Use
What Information We Collect
bt baazi collects two types of information — information provided directly by you, and information collected automatically.
1.1 Information Provided Directly
When you create an account or use services at bt baazi, the following information is collected:
- Full name and date of birth
- Email address and mobile number
- Username and password
- National ID or passport number (for identity verification)
- Financial transaction details — such as bKash, Nagad, or Rocket number
- Any information provided during contact with us
1.2 Automatically Collected Information
When you visit the bt baazi platform, certain technical information is recorded automatically:
- Device type, operating system, and browser version
- IP address and geographic location (down to city/country)
- Pages visited, links clicked, and session duration
- Information collected through cookies and similar tracking technologies
- Referral source (which page you came from)
Purpose of Data Use
bt baazi uses collected information for the following purposes:
- Account management: To handle registration, login, password recovery, and account security.
- Identity verification (KYC): To confirm a user's age and identity before completing financial transactions. Age verification for 21+ is part of this process.
- Financial transaction processing: To complete secure transactions via bKash, Nagad, and Rocket for deposits and withdrawals.
- Customer support: Your information is used to provide assistance via 24/7 live chat and email.
- Fraud prevention: To detect and prevent suspicious activity.
- Service improvement: To analyze platform performance and improve the user experience.
- Communication: To inform you about important updates, bonus offers, or policy changes.
Cookies and Tracking Technologies
Cookies and similar technologies are used on the bt baazi platform. Cookies are small text files stored in your browser that improve the functionality of the site.
3.1 Types of Cookies
- Essential cookies: These are necessary to maintain login sessions and manage security tokens (OTP). Disabling these cookies will prevent the site from functioning correctly.
- Analytical cookies: Collect anonymous data to understand which pages are used most.
- Functional cookies: Remember language preferences and personalized settings.
You can control cookies through your browser settings. However, disabling essential cookies may disrupt some services.
Data Sharing and Third Parties
bt baazi does not sell, rent, or disclose your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
- Payment processors: The minimum necessary information is shared to complete transactions via bKash, Nagad, and Rocket.
- Technology service providers: Providers of server hosting, security, and analytics services may have limited access to data — only as needed to deliver those services.
- Legal obligations: Information may be disclosed upon the order of a competent court or as required by applicable law.
- Fraud prevention: Relevant authorities may be notified in cases of account security breaches or serious fraud.
Any third party is contractually bound to follow our privacy standards.
Your Data Rights
Data Protection Measures
bt baazi has adopted industry-standard technical and administrative measures to keep your personal information secure:
- SSL/TLS encryption: All data transfers between browser and server are encrypted.
- Password hashing: Your password is never stored in plain text — only an encrypted hash is kept.
- Access control: Only authorized staff may view your information, and only when there is a legitimate reason.
- Regular security reviews: Platform security is tested and updated on a regular basis.
- Two-step verification: OTP verification is required for suspicious logins or large transactions.
However, no internet-based service can guarantee complete security. It is your responsibility to keep your account password confidential and to notify us promptly if you notice any suspicious activity.
User Rights
Every registered user on the bt baazi platform has the following rights over their own information:
6.1 Right to Access Information
You may request a copy of your personal information held by us at any time. Contact us via live chat or email and it will be provided within 30 business days.
6.2 Right to Correct Information
If any information in your profile is incorrect or incomplete, you may request a correction. Changing information related to identity verification may require additional documentation.
6.3 Right to Close Account
You may request to close your bt baazi account at any time. Even after account closure, records of financial transactions and information related to legal obligations may be retained for the applicable period.
6.4 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional emails or messages, you may unsubscribe at any time. However, important account-related notifications (such as security alerts) cannot be turned off.
Data Retention Period
bt baazi retains your information only for as long as necessary. Generally:
- Active account data: For as long as the account remains active.
- Financial transaction records: At least five years after the last transaction.
- Identity verification documents (KYC): A minimum of five years after account closure.
- Log files and technical data: Generally up to 12 months.
The retention period may be longer in cases of legal obligations or ongoing disputes.
Privacy of Minors
bt baazi strictly does not provide services to anyone under the age of 21. Age is verified at registration and additional identification may be requested in suspicious cases. Detailed guidance on this is available on our Responsible Gaming page. If an account belonging to a minor is identified, it will be closed immediately and the related information will be securely deleted.
External Links and Third-Party Services
The bt baazi platform may integrate certain third-party services — such as payment gateways or game providers. These services have their own privacy policies and bt baazi has no control over them. You are advised to read their respective policies before using third-party services.
Policy Changes and Notifications
bt baazi reserves the right to amend this Privacy Policy from time to time. In the event of changes:
- A notification will be sent to your registered email at least 7 days before any important change takes effect.
- The "Last Updated" date at the top of the policy will be changed.
- Continuing to use the site after a change takes effect will be considered acceptance of the new policy.
For any questions or objections, contact us directly. For general questions, you can visit the FAQ section — answers to frequently asked questions are collected there.
Contact
If you have any questions, complaints, or requests regarding this Privacy Policy, please contact us:
- Email: [email protected]
- Live Chat: Support available 24/7 in Bengali and English